This Privacy Policy explains how FABTECH SOFTWARE INC., located at 418 BROADWAY STE R ALBANY, NY 12207, New York, United States (Company Number: 6793688, EIN: 92-3393196) ("we," "us," or "Sozimu") collects, uses, stores, and protects your personal information when you use our cloud video processing platform at sozimu.com (the "Service"). By using our Service, you consent to the practices described in this Policy. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect the following types of information to provide and improve our Service:
Account Information: When you create an account, we collect your name, email address, and password. If you subscribe to a paid plan, we collect billing details including payment card information (processed securely via Stripe).
Video Content: When you upload videos for processing (conversion, compression, or enhancement), your files are temporarily stored on our servers for the duration of processing. Processed files are available for download for 24 hours, after which they are automatically deleted from our servers.
Usage Data: We collect information about how you interact with the Service, including processing tasks initiated, file formats used, feature preferences, session duration, and device/browser information.
Communication Data: If you contact our support team, we retain the content of your messages to assist you and improve our Service.
2. How We Use Your Information
We use collected information for the following purposes:
● To provide the cloud video processing Service, including format conversion, compression, and AI enhancement;
● To process payments and manage your subscription;
● To send transactional emails (order confirmations, service updates, security alerts);
● To monitor and improve Service performance, reliability, and security;
● To detect and prevent fraud, abuse, or violations of our Terms of Service;
● To respond to your support inquiries and provide technical assistance.
3. Data Retention & Video File Handling
Your uploaded video files are encrypted in transit (TLS 1.3) and at rest (AES-256). Files are processed on isolated containers and are automatically deleted within 24 hours after processing is complete. We do not view, analyze, or share the content of your video files for any purpose beyond providing the requested processing service.
Account information is retained for as long as your account is active. If you close your account, personal data is deleted within 30 days, except where retention is required by law.
4. Third-Party Service Providers
We share your information with trusted third-party providers solely to operate our Service:
● Stripe — payment processing;
● Cloud infrastructure providers — server hosting and video processing;
● Analytics services — aggregated, anonymized usage analysis;
● Email service providers — transactional notifications.
These providers process data on our behalf under strict confidentiality agreements and are prohibited from using your data for their own purposes.
5. Your Rights
Under GDPR and applicable laws, you have the right to:
● Access the personal data we hold about you;
● Request correction of inaccurate data;
● Request deletion of your data ("right to be forgotten");
● Export your data in a portable format;
● Withdraw consent at any time;
● Lodge a complaint with a data protection authority.
To exercise any of these rights, please contact us at [email protected].
6. Cookies
We use essential cookies to maintain your session and preferences. We do not use third-party advertising or tracking cookies. You can manage cookie settings through your browser.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of the Service after changes constitutes acceptance of the updated Policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
FABTECH SOFTWARE INC.